Reviews Report and Marketing Dashboard

You can get to this part of the system by clicking on Reports in the blue Admin Toolbar and then clicking on the report you want from the menu.

The Reviews Report

The Marketing Package allows you to send Review Requests to customers who have had a good experience with you, and the Reviews Report will track for you the results of the reviews you get. The graph in the upper part of the report shows how many Review Requests you sent, how many of those were Clicked, Positive and Negative Feedback, and how many of the positive responses went on through the process and Proceeded to Google to leave you a review. Negative responses are not prompted to proceed to Google and leave a review, of course.

The lower section of the report shows you numbers and percentages for all of the above data areas (Review Requests Sent, Clicked, Positive Feedback, Negative Feedback, and Proceeded to Google), and which results came from emails you sent and which ones came from text message. You are also able to click and view Negative Comments, so you can address relevant issues in your service and business operations.

Marketing Dashboard

The Marketing Dashboard is a summary report showing your activity on sales resulting from coupons the marketing system sent to your customers in the current month. It shows the number sent, the number clicked, the coupons redeemed, and the resulting sales across your Birthday Coupons, Come Back Coupons (these are sent to customers who haven't shopped with you in a timeframe you specify), and Bounce Back Coupons (these are sent to customers who recently shopped with you as incentive to come back soon).