Please follow the steps in this guide to set up your Star TSP printer in Windows 8, Windows 8.1, or Windows 10. Prior to this setup, make sure that you have plugged in and powered on the printer, installed the driver (see below), and that you've done a successful test print (that option will be there for you at the end of the setup procedure).
Many times, the driver that comes on the installation with the printer is an older version, so you might want to check the manufacturer's site for the latest version. To do so, click the link below and choose your exact model, then click the Drivers tab down below to run the download. Both the 'Lite' and the 'Full CD' versions will work fine with our system, so it is your preference on exactly what to download.
Also prior to this setup, you will need to make sure that your browser is set up to print properly with our system.
Click here to set up your Chrome browser to print (Firefox is recommended, but Chrome will work if you can't user Firefox).
Configure the Printer Driver
Once you have the best version of the driver installed, you will want to open your list of printers in your Control Panel. Many versions of Windows have a Devices and Printers link in your Start menu that will take you right there, but you can always find your printers in your Control Panel list.
Right-click on your Star printer and go to Printer Properties to start. Note: if you are using older versions of Windows, this may look different. It is recommended to leave the settings you see alone unless directed to make changes to them below.
At the bottom of the Printer Properties window, click on Preferences.
In the Preferences window, click the Advanced button in the lower right.
In the Advanced Options window, make sure your proper paper width is selected. 51mm is just over 2-inches, and 72mm is nearly 3-inches. So, for example, if you use the most common size of 72mm, you would choose 72mm x Receipt as your option (this option allows it to print to whatever length the receipt requires).
Click OK to close the Advanced Options window, and then do the same for the Printing Preferences window. In the Properties window, click on the tab at the top for Advanced. At the bottom of the Advanced tab, find the Printing Defaults button and click on it:
You will make the exact same changes you did under Preferences, here, so in the lower right of the Printing Defaults window, click on the Advanced button:
In the Printing Defaults Advanced Options window, select your paper size and click OK to close this window, then click OK for the Printing Defaults window.
One more area to set in the Properties window: Click on the Device Settings tab. Start by setting your paper size once more (should be the last one!), and then look at the Peripheral Unit Type field. Click the drop-list that says Buzzer and select Cash Drawer. Please note, that for this feature to work, your cash drawer will need to be plugged into your Star printer using a line similar to a telephone cord.
Next, look just below to the Peripheral Unit 1 line, and click where it says No Use. Select Document Top from the list. This will ensure that your cash drawer will open as soon as the receipt begins printing:
Click Apply and then OK to save your settings.
Run a Test Print
Next, run a test print from our system to make sure everything works all right! If you have transactions you've already completed, you can go to Reports > End of Day and find a transaction at the bottom of the screen, click on its ID number, and print the receipt from the Transaction View. Or you can ring up a test transaction and see it that way.
The first time you print, make sure you have set your Star TSP printer to be the active printer, and click on the Properties button, then go to the Advanced button in the lower right of the Properties window, and in the Advanced Properties window make sure your paper is set correctly (it probably won't be, this first time). Any time you change from one printer and back to this one, it is a good idea to make this same check.
If your receipt is printing with extra paper below the printed area, you should first check your Browser settings (see the link at the top of this article to set your Browser to print with our system) and if that doesn't work, double-check the areas listed above where you set your paper size and make sure they are set to either 51mm x Receipt or 72mm x Receipt.