The hardware setup for your cash drawer is super easy. It plugs into your receipt printer with a standard phone cord (RJ-12) and that is how its release mechanism is powered as well. It is recommended to have your cash drawer plugged in and the printer powered on before you start this setup, and also before you start the setup for your specific printer.
If you have already set up your printer driver to work with our system, but it is not opening the cash drawer when you print a receipt, this article is for you. If you have not yet set up your printer driver to work with our system, those instructions include cash drawer set up as well as the other printer settings. Click here if you need to set up your printer driver.
Configure the Star Printer Driver to Open the Cash Drawer
Note: If you use an Epson T88 or T20 series printer, instructions for your cash drawer setup are below.
First you will want to open your list of printers in your Control Panel. Many versions of Windows have a Devices and Printers link in your Start menu that will take you right there, but you can always find your printers in your Control Panel list.
Right-click on your Star printer and go to Printer Properties to start. (Note: if you are using Windows XP, you will go to Preferences instead.) It is recommended to leave the settings you see alone unless directed to make changes to them below.
At the bottom of the Printer Properties window, click on Device Settings.
Start by verifying your paper size, and then look at the Peripheral Unit Type field. Click the drop-list that says Buzzer and select Cash Drawer. Please note, that for this feature to work, your cash drawer will need to be plugged into your Star printer using a line similar to a telephone cord (RJ12 cable).
Next, look just below to the Peripheral Unit 1 line, and click where it says No Use. Select Document Top from the list. This will ensure that your cash drawer will open as soon as the receipt begins printing:
Click Apply and then OK to save your settings.
Run a Test Print
Next, run a test print from our system to make sure everything works all right! If you have transactions you've already completed, you can go to Reports > End of Day and find a transaction at the bottom of the screen, click on its ID number, and print the receipt from the Transaction View. Or you can ring up a test transaction and see it that way.
The first time you print, make sure you have set your Star TSP printer to be the active printer, and click on the Properties button, then go to the Advanced button in the lower right of the Properties window, and in the Advanced Properties window make sure your paper is set correctly (it probably won't be, this first time). Any time you change from one printer and back to this one, it is a good idea to make this same check.
Your cash drawer should open as soon as you click OK in this window. You're all set!
Configure the Epson Printer Driver to Open the Cash Drawer
First you will want to open your list of printers in your Control Panel. Many versions of Windows have a Devices and Printers link in your Start menu that will take you right there, but you can always find your printers in your Control Panel list.
Right-click on your Epson printer and go to Printing Preferences. (Note: if you are using Windows XP, you will go to Preferences instead.) It is recommended to leave the settings you see alone unless directed to make changes to them below.
Click on the Peripherals tab at the top of the Preferences window. If you have not already done so, make sure your cash drawer is plugged into your Epson receipt printer via phone cable (RJ12). In the Peripherals droplist, click on Cash Drawer.
You will now have the option of choosing when the cash drawer is triggered to open. We recommend the first tab that comes up, Start of Document, so the drawer opens as soon as the receipt starts printing. For Cast Drawer #1, set it to Open in the Start of Document tab. You can also test the drawer trigger by clicking the Operation Check button. Click Apply, then click OK.
Click Apply and then OK to save your settings.
Run a Test Print
Next, run a test print from our system to make sure everything works all right! If you have transactions you've already completed, you can go to Reports > End of Day and find a transaction at the bottom of the screen, click on its ID number, and print the receipt from the Transaction View. Or you can ring up a test transaction and see it that way.
The first time you print, make sure you have set your Epson printer to be the active printer, and click on the Properties button, then go to the Advanced button in the lower right of the Properties window, and in the Advanced Properties window make sure your paper is set correctly. Any time you change from one printer and back to this one, it is a good idea to make this same check.
Your cash drawer should open as soon as you click OK in this window. You're all set!
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