Finding the Answers You Need
You can access the system Help resources by looking to the far right side of the blue Admin Toolbar and clicking on the '?' Help button.
As you explore and work in the system, you will sometimes have questions, and the first place to look to find your answers is the Help area. Clicking the Help button will give you a menu of options for resources.
Support Articles - This option will open our Knowledge Base website (websitesupport.info) in a new tab of your browser and allow you to either search for the specific items you need or click through the categories of resources. We are adding and updating these resources constantly, so chances are you can find what you need!
Step-by-Step Instructions - Clicking this link will open a search window that will let you enter keywords about what you need to know, and many of the results will be WalkMe guided tutorials. Most of the topics in the search results are guided tutorials using a technology called WalkMe. This is an excellent way to learn different processes and procedures in the system because the WalkMe system takes you in the system to the starting point for what you want to do, and walks you through, step by step, actually doing it yourself.
Share Screen - When you have an issue that requires special assistance from one of our team members, in some of those cases you'll be directed to this link, where you can click to share your screen. That team member will guide you through the process once you've started, and then they will be able to see your screen and if needed, can assume control of your computer to explore solutions and solve issues.
Create a Support Ticket - At the bottom of the window, if you need further help or need to report an issue to our Support team, you can click this link. We have excellent support for you, and we answer most tickets the same day they are received, and in some cases, within the hour. We strive to answer all tickets within 24 hours, but sometimes ticket volume prevents us from keeping to this standard, so if your issue is pressing, please see the next option on how to contact our Support team.
(877) 909-6699 - If you need to discuss your issue with a member of our team, please call 877-909-6699 and choose option 2. You have the option of waiting for a live member, and you'll be given information about how many people might already be waiting and where your place in line is. You will be offered the option of having us call you back: If you choose this option, be sure to complete ALL of the steps to finalize this request in our system! When the system informs you that you are done, it will be safe for you to disconnect the call. We have live support staff there to help you Monday through Friday from 7am to 6pm, Mountain time, and Saturday 8:30am to 5pm, Mountain.