Working with Layaways

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    stuart.race1

    This is very helpful - however, I'm not too sure if this really works for us LIKESEW people. When I put by 20 balls of wool and they want to pick up 3 or 4 balls each week etc.

    Also - I'm not sure this is helpful to the inventory. I have two 10 balls of wool in stock - A customer is paying for the them over a two weeks....but the inventory still says I have 10 - so online someone could purchase 10 in one lump and then my customer who is paying over two weeks now has no wool. So I have to now try and order some in within two weeks?

    Am I missing something here. I can understand for large items that will go over 12 months.

    I'm wanting a system where a dear old lady can put 20 balls of wool aside and as she can only afford 2 a fortnight, simply come in and pick up those 2. I want to take those 20 balls off the stock as she will pick them up over a period of time. It would save online problems. Also in the layway section it would be then good to be able to say 'pay' for how ever many balls of wool - rather than a set payment?

    Or am I talking of something different? Do I need to use the 'account' for this feature?

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    Ty Clement

    Stuart,

    Great question! Layaway's are essentially payment installments, and depending on the store, can be cancelled at any time up until the item is fully paid off. This means that we may not necessarily want to remove the inventory until the item is actually picked up. This does pose a problem though like you mentioned; What if someone online buys the remaining inventory before the layaway is completed? My recommendation is to use the Offline Reserve functionality in the Advanced tab of each product to maintain an inventory buffer for situations like that. This ensures that you always have some available for purchase in-store, even when your online site shows you're out of stock.

    To answer your second question about how you can reserve inventory for a specific customer, I would have her purchase the full amount on Account, and then pay off that balance as she's able.

    Let me know if I can answer anything else!

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