This is a 'loophole' in the checkout process with PayPal that your customer has taken advantage of. What they did was in our system they entered a domestic shipping address that resulted in the shipping rate they received. After they went to PayPal to complete checkout, they changed the shipping address to their international address, and PayPal did not know to adjust the shipping rate at that point. The best option at this point is to email the customer and let them know you can't facilitate international orders, and void the order under Products > Orders.
I do not have international shipping enabled, but an international order came through PayPal for one of my Domestic rates. What's going on?
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