You can set Condition levels for your products whether they are standard or serialized items by turning this function on. This article details how to activate this function and how to work with it in your standard inventory as well as your serialized inventory.
Settings for Product Condition Levels
You can get to this part of the system by clicking on the gear-shaped button on the right side of our blue Admin Toolbar, click Settings, then click POS Settings > Products.
Item Condition - If you wish to use this for your Serialized items, you will need to call our Support team at 877-909-6699 and use option 2, and we can activate it for you. Once it's active, if you toggle this setting to ON, you will be offered a list of different Item Conditions. Check the boxes next to each you might want to use for your serialized inventory.
Product Condition Levels in the Edit Product Screen
You can get to this part of the system by clicking on Products > Products and then searching for the product you want, then click on the product Title to open it.
Serialized Inventory Item Conditions
Please note that activating the above feature will change the way the pricing for your serialized products is handled and will give you individual fields for each condition level, as pictured below. This feature also works with the Website Pricing (if you have that activated using the Show Web Price Input Field in Product Module setting above). And you can see how that shows up in the Manage Pricing panel for your Serialized inventory, as pictured below.
Standard (Non-Serialized) Item Conditions
Your standard inventory (non-serialized) will have a drop-list available in the main Details tab of the product (the first tab, with the Title and Prices), just below the prices listed for the item. If you have different condition levels for a non-serialized product, you will need to create separate copies of the product for each of the different condition levels. Finishing the first one and then using Save & Duplicate and just changing the Prices and Condition and probably putting the condition in the Title as well is a good way to handle used or damaged inventory.
Please note that in your Product settings under the gear-shaped button (Settings > Website Settings > Products) there is an area where you can set Item Condition to be ON for your non-serialized inventory and you can also set Item Condition Default, as pictured below. This is the condition level that each new product you create will start with by default.
Save Your Work! Please note that after you have adjusted your settings, you need to find the green Save button at the bottom of the screen and click it or the system will not keep the changes you made!