You can view invoices for each of your customers who has a balance by logging into the system and going to POS > Invoices.
Please Note: This feature is currently in closed beta, which means we have very few clients helping us test it and in the future it will be released to open beta. At that point, you'll see an announcement about it in the weekly System Updates (click on the Home icon on the far left of the blue bar to see the weekly updates) and if you have an Administrator-level login, you will be able to click on the gear-shaped button on the right side of the blue bar and go to Beta Features and turn it on or off from there.
Once you activate this feature, it changes the way several parts of the system work (see details below). So unlike other Beta Feature items, you won't be able to turn this one off yourself if you need to go back to the old Customer Balances feature. If you do need to change back to the older system, please call our Support team at 877-909-6699 and use option 2, and they will let the developers know to change everything back for you.
The Rain Invoice System
Our new Invoice system is automated to an extent: Any customer who has an Account Balance they owe to the store will appear in the Invoices list under the POS menu.
To create an Invoice, simply go to the Register, load the Customer, load the item(s) that will be in the Invoice, and complete the transaction by having the customer pay using the On Account method, under the Miscellaneous Payment Methods button (four purple squares). As soon as the transaction is completed, the customer's invoice will appear on the list under POS > Invoices, as displayed below:
You can open an Invoice by clicking on its ID Number (as shown below) and you can see details about the Customer, the item(s) being purchased, due dates, etc. You are also able to take it to the Register by clicking Make Payment, allowing the customer to pay toward the balance. You can Print the invoice, or you can click to Send to Customer, which will allow you to email a copy of the Invoice to the customer.
If you take the invoice into the Register, you can take payment on the balance owed. Invoices do not require the full payment be made at one time, you can click in the amount field to change it to a lesser amount. Here is what the invoice looks like in the Register:
If you click Send to Customer in the Invoice detail view, you are able to send to the email address the customer has in their account, or you can specify a different email, if needed:
The customer will receive an email that looks like this:
If the customer clicks to Pay Online, they'll be taken to your website and they'll have the ability to either pay the entire amount or a partial amount, if they like:
Their account information will be updated with the new payment immediately.