Sometimes clients ask us what the money from their monthly services fees actually gets used for, and this is a legitimate and important question. Here is a breakdown of the different ways that money is used (please note that the allocations to each of these areas varies monthly, so we can't give you percentages of how much is used in each area):
- Service and Support - The largest portion of monthly fees goes to this area. Since our beginning in 2008, we have prioritized excellence in support, and will continue to offer the best we possibly can so you can get the answers and help you need.
- 'Hard' Recurring Costs - This area is for things such as the use of the best server technology for hosting our cloud-based system, the Amazon S3. Also for website encryption security (the SSL 'lock' you see when your domain starts with https:), bulk emailing services, and other monthly recurring costs for providing the services we offer.
- Development Resources - Our development team works on fixing bugs and glitches in the system, as well as developing new features for the system. Most such features are those requested by our clients, and we are proud to offer a product that is constantly evolving in the direction our clients want and need.
Our Support Team Is Standing By
From anywhere in the system, you can click the Help (?) button on the far right of the blue Admin Toolbar and report an issue, suggest a feature, or find our phone number, which is (877) 909-6699.
We are open Monday through Friday from 7am to 6pm, Mountain Time.
We are open Saturdays from 8:30am to 5pm, Mountain.
Thanks so much for being part of our family! We love you!